Filing a complaint

We make every effort to ensure that the products purchased by you have no defects. 
On the other hand, if you find that you have received a defective item or item that is different from what you ordered (different size, model or design), 
we will exchange it for free with the model or refund. Return shipping and re-shipping in this situation is paid for by us.

To make a complaint, follow these steps:

1. Return / complaint form
Fill in the form or claim form and attach it to the parcel. 
The document should include the following information: name, email address or mailing address, phone number, 
product indication and cause of the complaint, date of purchase, defect occurrence and account details for which we will 
transfer money for advertised goods along with shipping costs.

ADVERTISING FORM

2.Delivery of the product
When submitting a complaint, please return the product with all its accessories and a copy of the purchase receipt.

3. Shipping
The advertised product should be sent to:

Joanna Michałowicz Manufaktura Falbanek 
Jastrząb 40a
26-434 Gielniów
Poland

Return
Under the applicable law you have 14 days to return the goods. 
To withdraw from the contract and return the product purchased from us, 
complete the return form and send it to our address with the returned product / products intact:

Joanna Michałowicz Manufaktura Falbanek
Jastrząb 40a
26-434 Gielniów
Poland

REFUND OF GOODS

All accessories and receipts or invoices received with the form and returned product / products must be attached. 
In this case the cost of returning the item is pay by client.